By completing your registration and using the Basura Booking System, you (the “User”) agree to the following legally binding terms and conditions:

MANDATORY WASTE SEGREGATION
In compliance with Republic Act 9003 (Ecological Solid Waste Management Act), users must pre-sort waste before the truck arrives. Categories: Waste must be separated into Biodegradable and Non-Biodegradable. Billing: If waste is found to be mixed, the system will automatically apply the higher “Both” service rate for that zone. Refusal: Personnel reserve the right to refuse collection of hazardous materials (medical waste, chemicals, batteries).

CANCELLATION & DEBT POLICY
To cover operational costs (fuel and labor), the following rules apply to cancelled bookings: Full-Service Charge: If you cancel a booking after the Assistant has arrived at your location, or within 30 minutes of the scheduled time, you are required to pay the Full Price of the booked service. Outstanding Balance: This fee will be recorded as a debt on your account. You will be unable to make new bookings until this balance is settled with the Assistant or Admin.

AUTOMATED TEMPORARY SUSPENSION
Our system uses an automated “Strike” protocol to ensure service reliability: Three-Strike Rule: If a user reaches three (3) consecutive unpaid cancellations or violations, the program will trigger an Automatic 7-Day Temporary Ban. Account Status: During a temporary ban, you can still log in to view your history, but the “Book Now” function will be disabled until the ban expires and the debt is paid. No Permanent Blocking: To ensure all residents can access waste management, accounts are not permanently deleted; however, service access is strictly tied to policy compliance.

DATA PRIVACY & IDENTITY
By providing your ID and address, you consent to identity verification under R.A. 10173 (Data Privacy Act of 2012). Your information will only be used for service verification in Pagadian City and will not be shared with third parties.